Reports to the Government of
​British Columbia.

The BC Crisis Line Network submits reports and recommendations to various Provincial leaders and committees. The following is a breakdown of the recommendations made by the Network and how they were reflected in the final reports issued by the committees.

2024

Crisis Sector Roundtable with Minister of Mental Health and Addictions, Jennifer Whiteside​.

On March 18, 2024, the BC Crisis Line Network, S.U.C.C.E.S.S., SAHAS Community Services, and KUU-US Crisis Line Society, held a virtual Roundtable meeting and presentation with Minister Whiteside. Our recommendations highlighted the importance of coordinating services into a crisis care continuum, with equitable funding for crisis lines so we can fully take on the responsibility of delivering the right response at the right time.

RECOMMENDATION 1: Focus on 310-6789 to connect to Provincial resources

• Move 1800-SUICIDE to 9-8-8. Endorse 310-6789 Mental Health as the primary go-to phone line for mental health crisis services in BC, operated by the BC Crisis Line Network, mandated to receive mental health calls from 9-1-1 and BC Ambulance, and acting as the public access line for mobile crisis teams  across BC.

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RECOMMENDATION 2: Diversion to crisis intervention

• Mandate a cross-Ministerial working group including the Ministry of Mental Health & Addictions and Ministry of Public Safety & Solicitor General, and BC Crisis Line Network, ECOMM 9-1-1, BCEHS, and mobile crisis response agencies to develop specific criteria for “crisis and health response” calls to be diverted from police-led response to civilian response.

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RECOMMENDATION 3: Equitable inclusion through equitable funding

• Using the 9-8-8 benchmark of $77/call, fund crisis response comparable to 24/7 dispatch lines. Ensure adequate and comparable  funding for chat/text service, ethno-cultural support, and First Nations crisis support.

​View the full presentation here.

The Crisis Sector Tour with Vancouver Coastal Health (VCH) Staff and the Assistant Deputy Minister (ADM) of the Ministry of Public Safety and Solicitor General​.
On April 19, 2024, staff from Vancouver Coastal Health, Ministry of Mental Health and Addictions, and the Ministry of Public Safety and Solicitor General took a tour of the Crisis Centre, culminating in a presentation by Stacy Ashton. The group also toured other frontline emergency services in Vancouver.

Our presentation echoed the recommendations previously made to the Ministry of Mental Health and Addictions, and supported the efforts of VCH, MMHA, and MPSSG to develop a set of provincial standards, policy, and protocol for police co-response models, like Car 87 and Car 88 in Vancouver.

View the full presentation here.​

2023

​Select Standing Committee on Finance and
​Government Service​.

The Select Standing Committee on Finance and Government Services is one of ten permanent parliamentary committees of the Legislative Assembly of British Columbia. The Committee holds an annual public consultation on the upcoming provincial budget following the release of the budget consultation paper by the Minister of Finance.

We provided three recommendations for the Select Standing Committee on Finance and Government Services as part of the BC Budget 2024 Consultation, designed to provide streamlined, consistent, and effective care to British Columbians in crisis:
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• Double the funding to crisis lines in the BC Crisis Line Network
• Allocate specific funding to coordinate crisis line service with in-person response
• Create an Integrated Crisis Hub by investing in the Crisis Centre of BC redevelopment project

All recommendations put forward by the BC Crisis Line Network were acknowledged by the Committee members in their Report on the Budget 2024 Consultation. The budget submission made by the BC Crisis Line Network were reflected in the Committee’s Recommendation 121, calling for the Provincial Government to:


Provide sufficient funding of at least $5 million to the BC Crisis Line Network to enable crisis centres to answer all the calls they receive and invest in the BC Crisis Line Network’s efforts to build consistent protocols with 911, police, ambulance, health authorities, and peer-assisted crisis teams.

The Committee also recognized BC Crisis Line Network’s request for “investment into the Crisis Centre of BC re-development project, which would involve buying adjacent properties and developing a multi-use building to hold a crisis centre and affordable housing” (pg.74).

Read the full response to the report here. 
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2022

​Special Committee on Reforming the Police Act​.

The Special Committee on Reforming the Police Act was assembled on December 9, 2020 to examine, inquire into, and make recommendations to the Legislative Assembly on: reforms related to the modernization and sustainability of policing under the Police Act; the role of police with respect to complex social issues including mental health and wellness, addictions and harm reduction; the scope of systemic racism within BC's police agencies; and whether there are measures necessary to ensure a modernized Police Act is consistent with the United Nations Declaration on the Rights of Indigenous Peoples (2007).

On April 28, 2022, the Committee released their final report: Transforming Policing and Community Safety in British Columbia. The recommendations made by the BC Crisis Line Network during the public consultation period informed one of the Committee's recommendations:​

4. Create and appropriately fund a continuum of response to mental health, addictions and other complex social issues with a focus on prevention and community-led responses and ensuring appropriate first response. This includes:

• Increasing coordination and integration across police, health, mental health, and social services​
• Integrating mental health within 911 call options

The Network's presentation advocated for a mental health crisis response system which would care for those in crisis by providing the least-restrictive, lowest-cost option of service appropriate for the situation, escalating the response modality and involving the police only when necessary. The response system starts with mental health crises being responded to by crisis lines, mobile crisis teams being dispatched if the situation cannot be deescalated, the person being taken to a community crisis stabilization centre if the hospital is not necessary, and finally wrap-around post-crisis being offered once the crisis passes. 







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This system is based on the crisis care continuum established by SAMHSA (Substance Abuse and Mental Health Services Administration, United States) and recommended to be available in every community.

Implementing the system outlined by the Network will result in decreased use of police resources, emergency rooms, psychiatric inpatient care, and jails.
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Read the Network’s response to the report here.

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Select Standing Committee on Finance and Government Service​.

The Select Standing Committee on Finance and Government Services is one of ten permanent parliamentary committees of the Legislative Assembly of British Columbia. The Committee holds an annual public consultation on the upcoming provincial budget following the release of the budget consultation paper by the Minister of Finance.

During the public consultation for the 2023 provincial budget, the Network’s presentation informed the Committee’s recommendation in the final ​Budget 2023 Consultation Report. Recommendation 195 suggested that the Province should “implement a provincial wireless call-answer levy, similar to those that exist in other provinces, to ensure equitable funding for 911 dispatch services in the province and create a taskforce inclusive of all emergency services providers to determine how to best integrate mental health supports into emergency response through a fourth option for 911” (pg. 92).

​The recommendation encompassed all three calls to action made by the Network in their presentation to the Committee:

• Introduce a 9-1-1 levy to fund crisis line access as a 9-1-1 fourth option: Mental Health
• ​Ensure all crisis lines can directly refer callers to crisis mobile response teams led by a mental health professional and inclusive of peer support workers
• Appoint a provincial task force drawn from crisis lines, 9-1-1’s, BC Ambulance, and CMHA-BC to create 9-1-1 levy legislation that supports a mental health response system that works.

Read the Network’s response to the report here. 

​Select Standing Committee on Health​.

The Select Standing Committee on Health is one of nine permanent all-party committees of the Legislative Assembly of British Columbia. The Committee is working to identify potential strategies to maintain a sustainable health care system for British Columbians. 

In 2022, the Committee was tasked with looking into responses to the urgent and ongoing illicit drug toxicity and overdose crisis in BC in consultation with various stakeholders, including service providers, peer groups, and nonprofits. The Network made recommendations that the Province should:

• Embed suicide prevention into the response plan;
• ​Fund crisis response models that free up money for prevention and treatment by utilizing least coercive, least costly, and most effective crisis intervention strategies; and,
• Recognize crisis line volunteers as our next generation of emergency crisis responders and create career pathways to address staffing shortages. ​

In their final report, Closing Gaps, Reducing Barriers: Expanding the Response to the Toxic Drug and Overdose Crisis​, the Committee made a recommendation that was in line with those made by both the Network and the Special Committee on Reforming the Police Act: “To better leverage the deployment of first responders to mental health and substance use crises, explore alternative options, including crisis response teams, and integrate a mental health option in 911 calls.”

The report discussed the option of leveraging crisis lines to provide wrap-around support for those who had experienced a toxic-drug related event or are being discharged from a treatment program. The Committee also supported the Special Committee on Reforming the Police Act’s recommendation for the creation of a Provincial prevention-focused and community-led mental health crisis response system.

Read the Network’s response to the report here.